Smartway Digital ('we', 'us', 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website smartwaydigital.com and related services. This policy complies with the Tanzania Data Protection Act, 2022.

We collect several types of information:

• Identity Data: Name, job title, company name, profile photo
• Contact Data: Email address, phone number, physical address
• Account Data: Username, password, account preferences
• Payment Data: Billing address, payment method details
• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns

We use your personal data for:

• Providing and managing our Services
• Processing transactions and payments
• Communicating with you about updates and support
• Improving our website and developing new features
• Detecting fraud and ensuring platform security
• Complying with legal obligations

Under the Tanzania Data Protection Act, 2022, we process your data based on: contractual necessity, your explicit consent, legitimate business interests, legal obligations, and vital interests in emergencies.

We do not sell your personal data. We may share information with:

• Trusted service providers (hosting, payment processing, analytics)
• Business partners with your consent
• Legal authorities when required by law
• Successors in case of business transfer or merger

Smartway Digital is based in Tanzania. Some service providers may process data outside Tanzania. When transferring data internationally, we ensure appropriate safeguards such as standard contractual clauses to protect your personal data.

We implement SSL/TLS encryption, secure cloud infrastructure, access controls, regular security audits, and employee training. While we strive for the highest security standards, no system is 100% secure.

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. Typical retention ranges from active account duration to 7 years for financial records.

Under Tanzanian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at info@smartwaydigital.com. We respond within 30 days.

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

For our WhatsApp Survey services, we process responses and contact information per this policy and WhatsApp Business Terms. Survey data is stored securely and shared with the commissioning organization. Respondents are informed at the point of participation.

We may update this Privacy Policy periodically. Material changes will be posted here with an updated date and, where appropriate, communicated via email.

If you believe we have not handled your data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Tanzania Personal Data Protection Commission or seek judicial remedy through competent courts.